HIBA AIT BASRHIR

Customer Experience | Customer Service | Guest Relations | Hospitality

Profile summary

Key skills

Professional experience

• •Completed the One Million Prompters initiative in prompt engineering
• •Learned to write effective prompts and use AI tools for productivity and creative work

• •Completed a course on SQL and relational databases
• •Learned to create tables, query, filter, sort and join data across tables

• •Completed a job simulation involving development and coding
• •Wrote a proposal for creating a dashboard

• •Delivered personalised customer service and guest support to clients from diverse cultural backgrounds.
• •Handled enquiries, complaints and special requests professionally, maintaining high service standards.
• •Collaborated with colleagues to support smooth daily operations and a positive guest experience.
• •Followed company standards for professional appearance, hygiene, safety and operating procedures.

• •Managed high-volume inbound and outbound calls, providing accurate information and courteous support.
• •Coordinated appointments, scheduling, reception activities and day-to-day front desk operations.
• •Maintained patient confidentiality and accurately documented enquiries, calls and follow-up actions.
• •Resolved customer concerns and coordinated maintenance services to keep the office fully functional.

• •Provided customer support across multiple communication channels and handled service-related enquiries.
• •Built customer relationships through clear communication and product knowledge.
• •Collaborated with customer service colleagues and consistently exceeded performance targets.

Education

• Final Average: 82.2%

Certifications

Languages